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Title
Text copied to clipboard!Customer Training Manager
Description
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We are looking for a Customer Training Manager to lead the development and execution of training programs that empower our customers to effectively use our products and services. This role is critical in ensuring customer satisfaction, retention, and product adoption by delivering high-quality, engaging, and informative training experiences.
As the Customer Training Manager, you will collaborate with cross-functional teams including product management, customer success, sales, and support to understand customer needs and translate them into impactful training content. You will be responsible for designing, implementing, and continuously improving training strategies that cater to various learning styles and customer segments.
Key responsibilities include developing training materials such as manuals, e-learning modules, webinars, and in-person workshops. You will also manage a team of trainers or work with external training providers to deliver content. Monitoring training effectiveness through feedback, assessments, and performance metrics will be essential to refine and optimize the training offerings.
The ideal candidate has a strong background in instructional design, adult learning principles, and customer engagement. You should be comfortable using learning management systems (LMS), authoring tools, and virtual training platforms. Excellent communication, project management, and analytical skills are essential for success in this role.
This is an exciting opportunity for someone passionate about education and customer success to make a meaningful impact on how customers interact with and benefit from our solutions.
Responsibilities
Text copied to clipboard!- Develop and implement customer training strategies and programs
- Create engaging training materials including manuals, videos, and e-learning modules
- Deliver live and virtual training sessions to customers
- Collaborate with internal teams to align training with product updates and customer needs
- Evaluate training effectiveness through feedback and performance metrics
- Manage training schedules and logistics
- Maintain and update content in the learning management system
- Train and support internal trainers or external training partners
- Ensure training materials are accessible and inclusive
- Continuously improve training programs based on customer feedback and data
Requirements
Text copied to clipboard!- Bachelor’s degree in Education, Business, or related field
- 3+ years of experience in customer training or instructional design
- Strong understanding of adult learning principles
- Experience with LMS platforms and e-learning tools
- Excellent written and verbal communication skills
- Strong project management and organizational skills
- Ability to analyze training effectiveness and make data-driven improvements
- Comfortable delivering training in-person and virtually
- Ability to work cross-functionally with various departments
- Passion for customer success and education
Potential interview questions
Text copied to clipboard!- Can you describe your experience developing customer training programs?
- What learning management systems have you used?
- How do you measure the effectiveness of a training program?
- Describe a time you adapted training content based on customer feedback.
- How do you ensure training is accessible to all learners?
- What strategies do you use to engage adult learners?
- Have you managed a team of trainers or worked with external vendors?
- How do you stay updated on best practices in training and development?
- What challenges have you faced in delivering virtual training?
- Why are you interested in this role?
